Polish Speaking Service Desk Representative (PE-9394)

A munkáltatóról / About the company
On behalf of our multinational partner, we are searching for candidates for the following position: Polish Speaking Service Desk Representative
Pozíció részletezése / Position overview
What you’ll be doing:

– Handle end user calls and web queries (Level 1 IT support)
– Act as the first point of contact for the customer
– Precise administration, ticket handling
– Act as primary contact between customer and resolving group
– Keep the user informed, own and follow up ongoing cases

What you need to have:

– Advanced or Native in Polish and you have upper-intermediate English language skills
– Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST (we provide 2-weeks foundation IT training as part of the onboarding process)
– A university graduate – Fresh graduates are welcome
– Desire to learn – no IT background required, training will provide the necessary technical knowledge
– Excellent communication skills – both written and spoken
– Flexible, open-minded personality and a “can do” attitude
– Good problem solving skills, multitasking
– Open for working in shifts (no remote work option availability)

What we offer:

– Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
– Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization
– Chance to be part of a rapidly expanding organization – we are opened our 3rd office here in Budapest end of 2017
– Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
– Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
– Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
– Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
– Reimbursable language courses
– Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
– Fun: free coffee/ tea in the kitchen, fruit Tuesdays & team/ company events
– High value awards and recognitions, annual bonus for top performers, and annual salary review


Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office@jobsgarden.hu

Mobil: +3670 399 9557

+3630 4450677
(English speaking contact)