– Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
– Handling end-user calls and web queries via tools, phone and email
– Documentation and precise administration, logging of calls on the ticketing tool
– Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
– Keep the user informed, own and follow-up ongoing cases
– Maintaining and improving customer satisfaction level

What you need to have:

– Advanced or native in ITALIAN language and you have upper-intermediate English language skills
– Experienced in any customer service – experience gained in IT Help Desk
– You have willing-to-learn attitude & customer-focus mindset
– Excellent communication skills – both written and spoken
– Flexible, multitasking, dynamic personality, team player attitude
– You have logical thinking, good problem solving skills
– Open for working in shifts

What we offer:

– Competitive salary package
– Annual bonus system
– Cafeteria package
– Language course reimbursement
– Free medical services
– All You can Move Sportpass
– Office massage
– Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
– Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
– Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
– Fun: free coffee/ tea in the kitchen, fruit Tuesdays & team/ company events
– High value awards and recognitions, annual bonus for top performers, and annual salary review