Customer Service Desk Representative (Japanese Speaker) (SZJ-9812)

A munkáltatóról / About the company
Our multinational partner company is searching for candidates for an * Customer Service Desk Representative (Japanese Speaker) position.
Pozíció részletezése / Position overview
What you’ll be doing:

As Customer Service Desk Representative, you will be in charge of:

– Owning, driving, communicating, updating and proactively representing BT in all domains of activities
– Helping the users with the establishment of service connection and guide them on how to use the service via the usual
– Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreement)
-Identify the source of the problem handling audio quality, connectivity issues and configuring the system environment on the user’s end
– Work with a variety of business and technical teams to enhance service
– Provide solutions, workarounds to incidents and problems
– Provide exceptional service support to the business
– Understanding the services functions and ready to follow their changes and improvements

What you need to have:

Soft skills:
– Ability to meet the customers’ needs in line with the business requirements
– Working with a cooperative and positive attitude in a group settings to achieve common goals
– The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
– Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
– Performing two or more tasks simultaneously, switch from one task to another, or perform two or more tasks in rapid succession

Professional skills:
– Confident Windows and MS Office usage is a must

Language skills:
– English on a fluent level
– Japanese on a fluent level
– For this position you’ll need an European citizenship or a valid hungarian working permit


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím:

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30