– Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
– Handling end-user calls and web queries via tools, phone and email
– Documentation and precise administration, logging of calls on the ticketing tool
– Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
– Keep the user informed, own and follow-up ongoing cases
– Maintaining and improving customer satisfaction level

What you need to have:

– Advanced or native in DUTCH language and you have upper-intermediate English language skills
– Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST
– A university graduate – fresh graduates are welcome!
– You have willing-to-learn attitude & customer focus mindset
– Excellent communication skills – both written and spoken
– Flexible, multitasking, dynamic personality, team player attitude
– You have logical thinking, good problem solving skills
– Open for working in shifts

What we offer:

– Competitive salary package + Annual bonus system + Cafeteria package
– In-house trainings
– Company insurance
– Language course reimbursement
– Free medical services (Medicover)
– All You can Move Sportpass + other discount fitness options
– Home office option from Hungary