Office 365 Subject Matter Expert (SME) French speaking with fluent English (SME) (TB-9975)

A munkáltatóról / About the company
Our client is a prestigious multinational company with worldwide presence, for which we look for a Office 365 Subject Matter Expert (SME) French speaking with fluent English .
Pozíció részletezése / Position overview
Key Responsibilities:

• Develop, foster and maintain highly effective customer interaction
• Support resellers and their customers via calls, email, chats and web tickets on issues related to Office 365
• Support installation, configuration and support of Microsoft Office 365 on various platforms
• Accurately document all work performed through ticketing system including details and outcomes
• Ensure accurate and timely resolution of all assigned issues
• Update Office 365 licenses, subscriptions and user management as necessary
• Collaborate with team members to enhance the customer experience
• Increase engagement with Office 365

Requirements: interpersonal & technical skills:
• Minimum 3 years supporting MS CSP products in a global helpdesk environment including O365, Azure, CRMOL, WIN10 OL, & EMS
• Good communication skills and customer management experience
• Maintain a technical understanding of all aspects of Office 365
• Demonstrated experience in Office 365 administration, migration, management and support of Office 365 implementations
• Understanding of the capabilities of Office 365
• Knowledge of O365 Technical Architecture
• Strong technical leadership and troubleshooting skills
• Being able to develop relationships with customers to effectively understand priorities and drive technical recommendations and solutions
• Azure experience is strongly preferred

Preferred certifications:
• MS-100 Managing Office 365 Identities and Requirements
• MS-500: Microsoft 365 Security Administration
• Microsoft Dynamics 365
• Microsoft Dynamics 365 for Operations

Preferred certifications:
• Min. high school degree
• Preferred any Science / Technical Diploma or IT/ Tech/ Engineer graduation
• Fluent or native in French language+ fluent ENGLISH language knowledge is a must!

What we offer – Our benefits:
• Competitive salary package + cafeteria + annual bonus system
• Fancy modern office environment with remote work option
• Professional training team with in-house & online training opportunities
• Discount fitness opportunity nearby + All You Can Move Sportpass
• Free medical service package in Medicover
• Free tea/coffee + fruit days
• Language course reimbursement
• In-house yoga + zumba workout

If you interested in this position, please send your CV


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím:

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30