Dispute Resolution Specialist (PE-10909)

A munkáltatóról / About the company
The specialists will be responsible for the delivery of a compelling digital customer experience for a number of key personas. The role will work in close collaboration with colleagues in central, division and field marketing to design and implement digital interactions across multiple channels (web, email, automated nurture, blogs, social and other communications) that drive increased awareness, consideration and demand for company’s offer. The role will make use of the analytics to develop testing methodologies which ensure continuous improvement of the delivered customer experience.
Pozíció részletezése / Position overview
What you’ll be doing:

– Supporting the standard claims management process driving reduction in the overall dispute value for the EMEA division through SAP and Get Paid platforms.
– Ensuring that all queries are categorised accurately, and documentation is gathered from end customers to support improvement of resolution lead team.
– Providing guidance to internal customers in relation to handling claims/queries impacting aged debt showing sustained key performance improvements on past due values.
– Building a strong network and relationship with key stakeholders such as Sales, customer service, in country specialist, plant finance teams and end customer base to support resolution of claims.
– Implementing improvements to the E2E dispute management process in conjunction with the operations in EMEA agreeing on joint SLA’s.
– Developing & deploying end customer knowledge management database tracking key specifics on how customers manage claims and adapt this learning into the standard process.
– Providing monthly root cause analytics on claims volumes and reasons that drive process re-engineering recommendations to reduce challenges or new claims throughout the full Order to Cash process.

What you need to have:

– 1-2 years’ experience in a dispute, sales support or order management related role
– Fluent English language capabilities
– Track record in achieving and exceeding goals/targets essential
– Ability to negotiate effectively to drive resolutions.
– Strong problem solving skills
– Strong customer focus and service delivery
– Process Improvement experience, always looking for opportunities to refine the way we do things
– Strong team player
– The following would be an advantage:
– Previous experience of SAP and Get Paid systems
– Strong understanding of the Order to cash process
– Intermediate to Advanced Excel skills

What we offer:

– Competitive compensation and benefits package
– Permanent contract in a fast-growing global company
– Challenging projects in dynamic collaborative team
– Flexible working solutions (home office, flexible working hours)
– We make ethics and culture matter – You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA
– We make your perspectives matter – Different points of view are what drive innovation and collaboration, and at the company, innovation begins with top-to-bottom diversity. Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level.
– We make your aspirations matter – encourages internal promotion, whenever possible
– We make your growth matter – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Company University
– We make your contributions matter – reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.
– We make your wellbeing matter – We put your health and safety first. Wellness at the company is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen


Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office@jobsgarden.hu

Mobil: +3670 399 9557

+3630 4450677
(English speaking contact)