As 1st Line Customer Support Technician (English + German), you will be in charge of:
• Handling queries from internal and external customers
• Owning, driving, communicating, updating and proactively representing the company in all domains of activities
• Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
• Provide process improvement input wherever possible
• May do proactive jeopardy management
Please note that this role requires the colleagues to work in shifts.

What you need to have:

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements is a must
• Working with a cooperative and positive attitude in a group settings to achieve common goals is a must
• The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is a must
• Ability to comprehend and to systematically organize the various aspects of a problem or situation is a must
• Great stress management skills is a must

Language skills:

• English on a fluent level is a must
• German on a fluent level is a must

What we offer:

• Competitive salary & benefit package
• Wide range of training & learning opportunities
• Long-term career opportunities
• Great, people-focused company culture