Service Request Coordination Expert - Enterprise, UK (PE-10670)

2021-11-08-Budapest-Ügyfélszolgálat
A munkáltatóról / About the company
Our multinational client is a leader in its sector and we are currently looking for a Service Request Coordination Expert to their Budapest-based office.
Pozíció részletezése / Position overview
What you will be doing:

As Service Request Coordination Expert, you will be in charge of:

• Managing your own daily work of requests and orders
• Cooperating with team members in the everyday work
• Working together with other teams to fulfill customer requirements
• Providing regular updates to the customer via email and phone
• Looking for new ways how to serve our customers the best
• Maintaining active communication with suppliers
• Active and proactive problem solving, identifying gaps and risks in the processes
• Home office is available in this role depending on further agreement

What you need to have:

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements
• Working with a cooperative and positive attitude in a group settings to achieve common goals
• The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
• Ability to comprehend and to systematically organize the various aspects of a problem or situation
• Taking the responsibility and taking care of the consequences of making decisions
• Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
• Good stress management skills in a fast-paced demanding field is an advantage

Professional skills:

• Minimum user-level knowledge of Microsoft Office applications (especially Microsoft Excel)
• Experience in process improvements is an advantage
• Experience in project management is an advantage
• ITIL Foundation is an advantage

Language skills:

• English on a fluent level is a must
• Any European language on a conversational level is an advantage

What we offer:

• Competitive salary & benefit package
• Wide range of training & learning opportunities
• Long-term career opportunities
• Great, people-focused company culture

KAPCSOLAT

Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office@jobsgarden.hu

Mobil: +36 70 320 9392, +36 30 445 0677

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