German speaking Customer Service Specialist (PE - 10977)

A munkáltatóról / About the company
On behalf of our multinational partner, we are searching for candidates for the following position: German speaking Customer Service Specialist.
Pozíció részletezése / Position overview
What you’ll be doing:

– Manage key customers for the business ensuring excellent service delivery at all times and attending meetings with customers on a regular basis
– Receive and handle telephone enquiries from customers. Ensure that product alternatives are offered where necessary
– Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt in a timely manner
– Raise tickets for customer data updates
– Process credit notes as required relating to price or delivery discrepancies
– Ensure all customer feedback is logged immediately, tickets followed up and customer receives timely feedback
– Liaise with appropriate warehouse personnel in respect of product distribution, shipping, lead time and product returns
– Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise
– Liaise with other internal departments in respect of resolving customer enquiries
– Build and maintain strong working relationships with Customers, the Commercial team and all other internal functions
– Ensure daily statistics are submitted in a timely manner

What you need to have:

– Have excellent written and verbal communications skills in English and German
– Have High school degree
– Have experience in working with customers or in an international environment
– Have experience of using ERP systems, preferably SAP
– Have good planning and organizational skills
– Are ready to learn new applications and solutions and has quick learning ability
– Have excellent time management skills
– Are able to work independently, with minimal supervision

What we offer:

– Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
– Training and continuous learning and certification opportunities (we have the best and most professional training team in our organization)
– Chance to be part of a rapidly expanding organization
– Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
– Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
– Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
– Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
– Reimbursable language courses
– Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
– High value awards and recognitions, annual bonus for top performers, and annual salary review
– Remote work option available


Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím:

Mobil: +3670 399 9557

+3630 4450677
(English speaking contact)