UNHCR - Senior Business Analysis Associate (PE-11445)

2022-11-22-Budapest-Adminisztráció/Back office
A munkáltatóról / About the company
UNHCR, the UN Refugee Agency, is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people.
Pozíció részletezése / Position overview
Application can be submitted here:


Please note that effective 10 October 2022 we only accept applications submitted through the Workday portal.

Job Posting End Date
December 5, 2022


Staff Member / Affiliate Type
General Service

Temporary > Temporary Assignment/ Appointment

Target Start Date

Target End Date

Organizational Setting and Work Relationships

The Senior Business Analysis Associate normally reports to a (Senior) Business Analyst. The principal role of the incumbent is to support ongoing and overall end-to-end integration of ERP modules within the Area of Responsibility (AoR). Integrations with other systems that connect to/from ERP will also be supported by the Senior Business Analyst with assistance from the incumbent. System change requests are often in relation to policy changes or the re-engineering of procedures, or key initiatives such as Strategic Workforce Planning.

Tasks will include translation of business requirements into specifications for IT developers who are managed by the Division of Information System and Telecommunication (DIST). The incumbent will work closely with the Senior Business Analyst and other colleagues towards enhancement and automation of their business processes using technology, including advanced Excel, BI tools, Sharepoint and Artificial Intelligence.

As needed, the incumbent will also assist the Senior Business Analyst in analysis and testing of ERP functionality changes which may result from technical/image upgrades. The incumbent will assist the Senior Business Analyst with day-to-day support to the users as needed per escalation of issues.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.


– Assist in solutions and design for business process challenges, using technology.
– Assist in re-engineering/enhancement of business processes or current ERP module/functionality, to ensure compliancy of relevant policies and administrative instructions.
– Interface with system design and development counterparts in DIST to finalize enhancement/change request specifications.
– Assist in providing quality assurance (pre UAT testing) of developed solutions.
– Assist in coordination of User Acceptance testing (UAT), and perform UAT as needed.
– Assist in the implementation of new functions, coaching/training resources as related to the deployment of new ERP functions.
– Assist in process improvement discussions, looking for streamlining opportunities with view to standardizing and simplifying processes and services.
– Prepare end-user training materials and assist in formulating training approaches which align with functionality being deployed.
– Provide post-change follow-up support to units and staff to ensure successful stabilisation.
– Use tools such as PowerBI, Excel, MSRP Query Manager, Sharepoint, and Artificial Intelligence tools, to support and provide efficiencies to business processes as they relate to the application and data.
– Keep informed regarding developments in ERP and BI systems.
– Manage priorities.
– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For G7 – 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable.
(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses
Business Administration; Information Technology; International Relations;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience


Completion of secondary education with post-secondary certificate/training in the field of business administration, international relations, information technology or related fields. Minimum 4 years relevant work experience with IT systems and in business analysis. Prior experience with ERP. Experience in finding technical solutions and efficiencies for business process challenges. Involvement in change management initiatives in an international or multinational environment, with specific change management experience in at least one ERP deployment project/key initiative, preferably within the UN system. Experience with procedures/processes in the AOR and exposure to provision of support services in an International Organization.


Very good working knowledge of standard desktop tools such as MS Office suite, advanced Sharepoint, advanced Excel skills, and basic knowledge of Oracle SQL is an asset. Demonstrated ability to learn new software tools and methods of supporting business processes. Experience with PowerBI and Artificial Intelligence is an asset. Successful completion of one or more courses related to PeopleSoft HCM systems. Interest and passion for technology. Demonstrated ability to manage tasks to a target timeline. Ability to articulate ideas, oral and written, to both technical and non-technical audiences. Experience with UN or International Organization rules/procedures and processes. Experience with UNHCR business functions and/or policies and practices. Knowledge of additional UN language(s).

Functional Skills

IT-Business Analysis (BA)
IT-ERP (Enterprise Resource Planning) Functional Knowledge
IT-Enterprise Resource Planning (ERP)
IT-Microsoft Server Technology
IT-Microsoft Excel
IT-Microsoft Office Productivity Software
IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)

Language Requirements:

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Under the supervision of Senior Supply Chain Planning Advisor, the incumbent will be responsible for providing supply chain related reporting service through data visualization and design using analytics/BI (like PowerBI or similar) solutions to make data clear and understandable. The Senior Business Analysis Associate will lead the identification of Key Performance Indicators (KPIs) to measure and monitor the supply chain activity of the Supply Management Service (SMS) Sections, Regional Bureaux and field operations. The incumbent will build, test, and implement reports and statistics for continuous monitoring, management support purposes using data from UNHCR systems or opensource information through appropriate technical tools. The incumbent shall improve and maintain the supply related database by integrating multiple data sources, databases, enterprise applications and Web services using analytics / BI solutions, and as an integral part of the job, executing data cleansing, manipulation, and modelling. The incumbent shall consult with personnel in HQ, Regional Bureaux and country operations as well as with key UNHCR stakeholders to define business needs for strategic planning, monitoring, reporting. The incumbent will monitor and analyse the supply chain activity with quantitative and qualitative methods to identify trends and patterns to support the strategic management of the Supply Chain.


– Knowledge and experience in designing and customizing data visualizations in analytics / BI solutions (preferably with PowerBI)
– Extensive knowledge of coding language for analytics / BI solutions (preferably DAX)
– Extensive knowledge of spreadsheet tools (preferably Excel)
– Solid working knowledge of data modelling, data cleansing and manipulation
– Strong communication skills with ability to interact and speak with business stakeholders


– Experience providing BI and data visualization services for global/international organizations
– Experience in procurement, logistics/supply chain management or related area
– Experience with Power Automate
– Knowledge and experience with big data or analytics projects

Additional information:

Candidates must be legally present in Hungary at the time of application, recruitment and hire.

Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.


In case of appointment, a competitive compensation and benefits package is offered.


Annual leave: UNHCR staff members holding a temporary appointment will accrue annual leave at the rate of 1.5 working days for each full calendar months of service (i.e. 18 working days per year).

Pension system: Staff members holding granted a minimum of 6 months temporary appointment will become participants in the United Nations Joint Staff Pension Fund (UNJSPF).

Health insurance plan: locally recruited staff members in Budapest will be enrolled in the Medical Insurance Plan (MIP). The coverage is also optionally available for eligible family members.

Shortlisted candidates may be required to sit for a test. No late applications will be accepted. UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

Required languages (expected Overall ability is at least B2 level)

Additional Qualifications


IT-Business Analysis (BA), IT-Computer Literacy, IT-Enterprise Resource Planning (ERP), IT-ERP (Enterprise Resource Planning) Functional Knowledge, IT-Microsoft Excel, IT-Microsoft Office Productivity Software, IT-Microsoft Server Technology


Business Administration – Other, Information Technology – Other, International Relations – Other
Work Experience

UNHCR Salary Calculator


Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office@jobsgarden.hu

Mobil: +3670 399 9557

+3630 4450677
(English speaking contact)